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Brian Hoskins@ENRON COMMUNICATIONS 10/23/2000 03:47 PM To: John Arnold/HOU/ECT@ECT cc: Subject: Re: Never mind. Did you do that? Brian T. Hoskins Enron Broadband Services 713-853-0380 (office) 713-412-3667 (mobile) 713-646-5745 (fax) Brian_Hoskins@enron.net ----- Forwarded by Brian Hoskins/Enron Communications on 10/23/00 03:54 PM ----- John Cheng@ENRON Sent by: John Cheng@ENRON 10/23/00 03:47 PM To: John Cheng/NA/Enron@Enron cc: Brian Hoskins/Enron Communications@ENRON COMMUNICATIONS, John Cheng/NA/Enron@Enron@ENRON COMMUNICATIONS, Fangming Zhu/Corp/Enron@ENRON@ENRON COMMUNICATIONS, Pablo Torres/Corp/Enron@ENRON@ENRON COMMUNICATIONS, Don Adam/Corp/Enron@ENRON@ENRON COMMUNICATIONS, Marlin Gubser/HOU/ECT@ECT, Mark Hall/HOU/ECT Subject: Re: All, Sorry for the lengthy thread. A service request has been opened with Microsoft on the IE5 issues and her application. Regards, -jkc John Cheng 10/23/2000 02:41 PM Sent by: John Cheng To: Brian Hoskins/Enron Communications@ENRON COMMUNICATIONS cc: John Cheng/NA/Enron@Enron@ENRON COMMUNICATIONS, Fangming Zhu/Corp/Enron@ENRON@ENRON COMMUNICATIONS, Pablo Torres/Corp/Enron@ENRON@ENRON COMMUNICATIONS, Don Adam/Corp/Enron@ENRON@ENRON COMMUNICATIONS, Marlin Gubser/HOU/ECT@ECT, Mark Hall/HOU/ECT Subject: Re: Brian, I apologize if I didn't make myself clear over the phone. There is a process that we must follow for software upgrades to ensure compatibility with existing applications and supportability for the helpdesk staff, even if it is for a small subset of the population. Furthermore, all applications must be packaged by Application Integration before it gets rolled out to the desktops. As you can see, it is more than dispatching desktop support to install the application itself. Have you guys look at other technologies such as NetMeeting? It is installed with IE5 and provides real time chat. I don't mean to be a pain in the neck, but I must advise against IE5.5 at this time. Regards, -jkc Brian Hoskins@ENRON COMMUNICATIONS 10/23/2000 01:25 PM To: John Cheng/NA/Enron@Enron cc: Fangming Zhu/Corp/Enron@ENRON, Pablo Torres/Corp/Enron@ENRON, Don Adam/Corp/Enron@ENRON, Marlin Gubser/HOU/ECT@ECT Subject: John, I talked to Fangming, and unfortunately, her program is not compatible with IE 5.0. Let's proceed with the installation of IE 5.5. This is an extremely important program that all of the traders will be using. If you need additional resources, I can arrange for this. Just let me know what you need. These are the people we need to set up with the upgraded version. Thanks, Brian
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