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Enron Mail |
Great job in a very short time scale. I second Dave's comments.
David Forster 02/29/2000 08:03 PM To: EOL Call Center, Product Control - Houston, Product Control - London cc: Louise Kitchen/LON/ECT@ECT, Dave Samuels/LON/ECT@ECT, Rahil Jafry/LON/ECT@ECT, Awais Omar/LON/ECT@ECT, Marcello Romano/LON/ECT@ECT, Mark Dilworth/LON/ECT@ECT, Paul Goddard/LON/ECT@ECT, Mario Parra Cardoso/HOU/EES@EES, Bob Shults/HOU/ECT@ECT, Paul Smith/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, Paul Quilkey/ENRON_DEVELOPMENT@ENRON_DEVELOPMENT, Jay Webb/HOU/ECT@ECT Subject: Customer Feedback I have received a copy of the recent customer feedback forms which provide a powerful compliment to the work which you have all been doing in providing a first-class level of service to our customers. I am very impressed that so many customers have been motivated to make such positive comments. Even more amazing is that I could not see a single negative comment anywhere in the stack. This is especially impressive, given the nature of a Call Center providing customer service to an IT product. Many thanks to all of you for the job you have been doing. You make all of us look good. Dave Some of the Comments: The help desk people are awesome. Mary is so nice and Frank made sure I had what I needed. I was and am still amazed how helpful they are, I have never in my life experienced anything such as your help desk. They actually know the product and can help! Kim Ward has been very helpful and has answered any questions we might have. Great response and follow up! I have had good response the times I have called Your help desk is very polite and informative. Keep up the good work. Kim Ward made it extremely easy to sign up and get registered as a user. Mary Gray has been a tremendous help I only requested help on a single occasion and was very pleased with the response time. I believe her name was Lisa Very responsive and good follow-up. One of the best helpdesks around! I've talked to Cathy, Matt, & Lori. Each is very helpful and sometimes even make me laugh.
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