RE: All tests were NOT successfully executed **Update**

As indicated below, there was a problem with the server configuration last night. It appears that when one part of the system encountered a problem and failed over to the backup as it should have, there was a problem with the system security. ENW management has assured us that they are taking a closer look at the cause of the problem we experienced, so they can determine a long-term solution to minimize future downtime.

Chris
33270

-----Original Message-----
From: Smith, Chris A.
Sent: Tuesday, November 27, 2001 9:14 AM
To: Hottap HelpDesk; Kuehl, Toby; Holmes, Bradley; Buchanan, John; Kowalke, Terry; Schoolcraft, Darrell; Blair, Lynn; Nacey, Sheila
Cc: Abshire, Scott; Hotte, Steve; Sawyer, Lisa; McFarland, Jean; Kedwaii, Hasan; Wagner, Glenda; Daze, Don; Hermanek, Patty
Subject: RE: All tests were NOT successfully executed **Update**

Access through the start menu has been restored. We will be documenting the incident along with the final solution and will forward the information to you.

-----Original Message-----
From: Smith, Chris A.
Sent: Tuesday, November 27, 2001 7:04 AM
To: Hottap HelpDesk; Kuehl, Toby; Holmes, Bradley; Buchanan, John; Kowalke, Terry; Schoolcraft, Darrell; Blair, Lynn; Nacey, Sheila
Cc: Abshire, Scott; Hotte, Steve; Sawyer, Lisa; McFarland, Jean; Kedwaii, Hasan; Wagner, Glenda; Daze, Don; Hermanek, Patty
Subject: All tests were NOT successfully executed

All testing was completed this morning. Through the web access, all systems tested successfully. However, we've had numerous calls indicating that the TMS application cannot be accessed through the Start-Programs method.

We contacted the ENW Resolution Center at 6:20 a.m. and were told that there had been a problem with the cluster last night. They asked us to assure that everyone had logged off last night, and we did. People reporting problems accessing the application through the start menu are advised how to access it from the web. We have had a problem in the past where security rights are lost to the ETSTMS folder when there have been problems with the cluster. A critical ticket has been opened, and the ENW Information Risk Management group has been paged. We will keep you apprised of our progress.

Chris Smith
33270