Outstanding A/R Issues Back to January, 1998

On September 24, 2001, Alice gave each of you a list of your outstanding accounts receivable
back to January, 1998. In meeting with Alice today, I understand, we have NOT cleaned up very
many of these issues.

Alice will be getting with each one of you AGAIN to review your accounts. My expectation is
that there has been some clean up activity before Performance Reviews at which time I will
ask Alice for an update. Alice, Raetta and Larry are all available as needed to help you in
this effort.

All clean up should be completed by December 31, 2001.