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Enron Mail |
Robert, we have decided to send Donna Scott and a person out of Brad's group to
attend this training. Then they will come back and do the training with each of us. This will help minimize costs and yet give us the opportunity for everyone to benefit from the information. Thanks. Lynn -----Original Message----- From: Benningfield, Robert Sent: Thursday, October 04, 2001 6:50 PM To: Blair, Lynn; Kowalke, Terry; Bodnar, Michael Subject: FW: ELM Course Offering Lynn, I would like to attend this class if possible, on 11/01/01 and 11/02/01. Robert -----Original Message----- From: Enron Announcements/Corp/Enron@ENRON [mailto:IMCEANOTES-Enron+20Announcements_Corp_Enron+40ENRON@ENRON.com] On Behalf Of Enron Messaging Administration Sent: Thursday, October 04, 2001 10:25 AM To: All Enron Houston Special@ENRON Subject: ELM Course Offering Good morning, ENW Global Messaging would like to apologize for the previous version of the mailing. Below is the intended version. Signature Service: The Key To Customer Satisfaction ( Wilson Learning) Come join us and learn more about what it means to provide Excellent Service! (2 Classes have been scheduled with 20 slots available for each date.) October 18-19; November 1-2 in EB 560 Cost: $740.00 8:00 a.m.-5:00 p.m. (1st day) 8:00 am - 12 noon (2nd day) Topics Covered Include: Discovering the Opportunities in Customer Satisfaction Managing Myself Opening the Interaction Determining Needs and Expectations Managing the Interaction Satisfying Customers in Comfortable & Indecisive Conditions Satisfying Customers in the Insistent & Irate Conditions Please log onto http://elm.enron.com to sign up for the class of your choice. The class is listed under "By Invitation" Category. If you have problems registering or have any questions, please call 713-853-0357.
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