FW: Past Due Process

After much work for the past couple of months with RAC, Legal and Service M=
anagement, significant progress has been made to develop a process for past=
due accounts. Please note below the outcome and launch of the process.

Regards
Molly

-----Original Message-----
From: =09Grubbs, Heidi =20
Sent:=09Friday, November 02, 2001 11:34 AM
To:=09Ader, Jeff; Apollo, Beth; Bernstein, Mark; Bertasi, Ron; Campbell, Sc=
ott; Cross, Darren; Dayao, Anthony; Devries, Paul; Dobler, Mark; Earle, Jos=
eph; Frazier, Lamar; Golden, Jeff; Gustafson, Ken; Harris, Mike; Hughes, Ev=
an; Letke, Eric; Mahoney, Peggy; Meyers, Steven R; Pieper, Kalen; Raghavan,=
Suresh; Richter, Jeff; Roberts, Dave; Stubblefield, Wade; Tilney, Elizabet=
h; Williams, Jimmie; Wood, James; Adams, Gregory T.; Blachman, Jeremy; Blac=
k, Don; Cox, David; Crossley Cooke, Charlie; Gahn, Scott; Herndon, Rogers; =
Holmes, Sean A.; Lipshutz, Cheryl; Mann, Michael; Milnthorp, Rob; Muench, G=
ayle W.; Muller, Mark S.; Pagan, Ozzie; Rexrode, Stuart; Schwarz, Angela; S=
harp, Greg; Sharp, Vicki; Steffes, James D.; Sutter, Craig H.; Harris, Moll=
y; Bradford, William S.; Herod, Brenda F.; O'Neil, Murray P.; Smith, Ben; H=
ughes, Evan; Hurt, Robert; Sova, Gary; Frank, Mark; Thatcher, Stephen; Barr=
ett, Misty; Bahner, Rita; 'jgass2@csc.com'; 'a.perkins@ncogroup.com'; 'dani=
el.boozer@ncogroup.com'; Krautz, Michael; Grubbs, Heidi
Cc:=09Delainey, David W.; Dietrich, Janet; Leff, Dan; Lavorato, John
Subject:=09Past Due Process
Importance:=09High

Attached is the past due process as approved by The Office of the Chair. We=
will begin implementing the process effective immediately. Additionally, w=
e will be rolling out a separate process for dispute resolution and for the=
termination procedures by Service Management. If you have any questions or=
comments, please call me or Joni Fisher.=20

Mike Krautz
Sr. Director
Accounts Receivable