Re: Contracting Solutions

Debi,

I will defer to your expertise on whether we should actively accept resumes
from CS at this time. I think the way to couch it is that we do not want to
receive them at this time, but that they are free to check with us in a
couple of months to see whether that has changed. That way, we aren't making
it an absolute ban.

Thanks for the information.

Michelle

Debi Vanwey
08/11/2000 09:27 AM
To: Michelle Cash/HOU/ECT@ECT
cc: Robert Jones/Corp/Enron@ENRON
Subject: Re: Contracting Solutions

Thanks for your feedback. If we accept resumes from an agency it means
establishing a full working relationship with them which is time consuming
for the recruiter. We have to constantly QA them and answer their phone
calls, and it is more work than it seems from the outside. They almost need
to be coached all the time unless they are really good, which is rare. CS
is one of the fairly high maintenance agencies. This is why we are going to
a preferred vendor list. We have lots of agencies that want to work with
us, and choosing those that we can count on to get us good candidates
quickly, and take the least amount of our time saves a lot of time for the
recruiters. After Jennifer told Kathyrn she wasn't going to work with her,
Kathyrn did flood her inbox with unsolicited resumes. That would certainly
make me not want to work with them. I can force the issue and ask one of
the recruiters to work with them if you feel we need to, however I feel that
until Kathryn cools off a little, this would not be productive. As for the
apology, I will always apologize if I am clearly in the wrong, however, I
think that definitely in this case it would be construed as an admission of
wrongdoing on Enron's part. I'm fine with letting go of it. This has been
a good learning experience for me. There have been a couple of phone calls
this week where I was consciously more polite with agency/sales phone calls
than I would have been prior to last week. Jennifer had some fear up
yesterday about addressing an issue with an agency because of the CS issue,
which is understandable, and we're working through it together. I want her
to be able to stay in her power with these people, and we just need to learn
new ways to do that. It's a tough job dealing with agencies day after day -
really wears you down. We're going to write some scripts for talking with
them in the future, and the recruiters will route all the new ones through me
so they all get the same story. We're also putting some new processes in
place so that we are consistent in our relationships with agencies.
Hopefully this will help eliminate some of these issues in the future.
Thanks for all your help......

Debi

Michelle Cash
08/10/2000 11:13 PM
To: Debi Vanwey/HOU/ECT@ECT
cc: Robert Jones/Corp/Enron@ENRON, Jennifer Cronin/Corp/Enron@ENRON
Subject: Re: Contracting Solutions

Debi,

Your plan sounds good to me. You all have done a good job of researching
this data, and I believe we are in a strong position.

My one question is whether it is worth it to tell them we are not accepting
resumes from them. What is the harm in accepting them? Are we obligated to
interview the candidate? Given this situation, it is possible that telling
them not to send resumes will fan the flames for no good reason, especially
since their "proven track record" is only for one placement. It does not
appear as if they are flooding us with resumes. Let me know if my assumption
is not correct.

Also, I am not sure your apology is necessary. It certainly is
well-intentioned, but I wouldn't want it to be construed as some sort of
admission of wrongdoing. So, unless you feel compelled, . . . .

Thanks.

Michelle

Debi Vanwey
08/10/2000 02:03 PM
To: Michelle Cash/HOU/ECT@ECT, Robert Jones/Corp/Enron@ENRON
cc: Jennifer Cronin/Corp/Enron@ENRON
Subject: Contracting Solutions

Our research is complete with John Nguyen and Mark Delaro. There is only
one John Nguyen that works for Enron, and he is at EBS. This is not the
same John Nguyen that was sent from Contracting Solutions. I talked with the
Enron John personally and compared past employment to the CS John. The
John Nguyen that was sent by CS was sent on 5/4 to Keith Dziadek for an
opening he had. We got no response from Keith, which for him is considered
a no. We have no record of Mark Delaro ever being sent in by CS. He was
directly recruited by Ergos, presented by them, and hired through them.
Jennifer talked with Mark and he states that he has never talked to a
recruiting firm named Contracting Solutions. If CS did indeed present his
resume to Enron, then they should be able to produce the email with date/time
stamp. Neither Jen nor I have asked them for this yet. I feel Robert and
I should meet with them tomorrow to bring closure to the situation. Robert
had mentioned that we should be able to get back with them this week, and I
think we should make good on the promise.

Here are my recommendations - please give me your thoughts.

1) I owe the Account Manager an apology for being rude on the phone.
2) Clarify with them that we do not owe them a fee on Mark Delaro or John
Nguyen, based on above facts.
3) Clarify with them that we are not doing business with them at this time.
The recruiters have just given me their final preferred vendor list, and CS
is not on it since no one is interested in working with them. We should let
them know that yes, they do have an MSA which is an agreement for contract
placement, but this does not require us to accept resumes from them. We
accept resumes only from those agencies that we ask to assist us with
recruiting. We should offer to take another look at them in 90 days, give
them a second chance, and have the guidelines for the trial period well
defined. They should contact me directly at that time.
4) We should address the relationship between Jennifer and Kathryn, the
difficulties being that Jennifer made a decision not to work with them,
Kathryn tried to force her business on Jennifer after the decision had been
made, and Kathyrn brought her personal problems into the conversation in
order to press the point. They should be aware of the basis of Jennifer's
decision not to employ them as a vendor: 1) inadequate resume flow 2)
poor working relationship with account manager.
5) We have no proof that Jennifer has spread bad press about CS to any other
company including Continential, Shell Services, and Dynegy, and after
addressing this issue with her do not believe that this occurred. Nor did
she did send Mark Delaro's resume to Ergos. We have no reason to believe
that she has ever acted out of integrity while working for Enron, nor that
she will in the future.
6) Cheryl Charles (Maddison) presented her resume to Robert and Ryan, and
Ryan forwarded to me in the past 2 weeks, and has not claimed association
with CS. We have no recruiter openings at this time, and she has been
informed of this by Ryan and myself.

Debi