Draft - Background and Q&A for CA residential customers

Please send any comments directly to Peggy.
---------------------- Forwarded by Steven J Kean/NA/Enron on 05/24/2001
07:29 AM ---------------------------

Peggy Mahoney@EES
05/24/2001 12:32 AM
To: James D Steffes/NA/Enron@Enron, Karen Denne/Corp/Enron@ENRON, Mark
Palmer/Corp/Enron@ENRON, Steven J Kean/NA/Enron@Enron, Vicki
Sharp/HOU/EES@EES, Marty Sunde/HOU/EES@EES, Elizabeth Tilney/HOU/EES@EES,
Elizabeth Ivers/Enron@EnronXGate, Mark Koenig/Enron@EnronXGate, Paula
Rieker/Enron@EnronXGate, Evan Hughes/HOU/EES@EES
cc: Max Eberts/HOU/EES@EES

Subject: Draft - Background and Q&A for CA residential customers

Attached is the first Q&A draft. Please review, add questions, edit, etc.
This will be used as a guide for media and government affairs responses.

Evan/Diann - It needs to be tailored for use as a customer service script.
There are some blanks we could use your help on - noted in blue.

Max Eberts at 58804 and Beth Tilney at 35022 will be the contacts for edits
via email or by phone. I will call-in when I arrive in Washington at about
1:30pm.

Thanks
Peggy