Service Notice-Datek Privacy & Security Principles

Dear Tracy Geaccone:
You bring us more than your money as a Datek customer. You also trust
us with sensitive personal information.
We appreciate the confidence that you place in Datek and understand
the responsibilities it demands of us. Our objective will always
remain the same -- to serve your needs with integrity throughout
every phase of your Datek experience.
At the center of this commitment are the Privacy and Security
Principles outlined in the following document. Please take a moment to
learn how Datek collects, uses and safeguards the personal information
you provide to us and how we seek to protect your interests in
this area.
As a retirement account holder at Datek, you have also entered into
an account relationship with TrustarSM Retirement Services, a trade
name of Delaware Charter Guarantee & Trust Co. In order to keep you
well informed, their privacy notice also accompanies this email for
your review.
Sincerely,
John J. Mullin
President
Datek Online Brokerage Services LLC www.datek.com
High volumes of trading and volatility may result in executions at
prices significantly away from the price quoted or displayed at the
time of order entry.
System response and access times may vary due to market conditions,
system performance, and other factors.
? 2001 Datek Online Brokerage Services LLC, Member NASD/SIPC
Datek Privacy & Security Principles
Datek earns your trust by adhering to Privacy & Security Principles
that respect your interest in protecting your personal information.
This notice is provided on behalf of Datek Online Financial Services
LLC, Datek Online Brokerage Services LLC, their clearing affiliate,
iClearing LLC and Datek Online Holdings Corp. (collectively "Datek"
herein). These are our Principles:
Principle 1 - Accountability: We answer to you. Our organization is
responsible for personal information under our control and have
designated individuals who are held accountable for compliance with
the Principles described in this notice.
Principle 2 - Responsiveness: If you have specific questions that are
not answered by the material that we disclose here, or in the linked
resources, we will address your concerns by inquiries opened via our
secure @nswerBox service. @nswerbox is located on the left navigation
bar of our home page www.datek.com .
Principle 3 - Openness & Access: We will strive to provide you with
convenient access to your personal information to ensure its accuracy
and assist you in the management of your affairs.
? You will have online access to your account information and will
be able to edit certain information such as address, password
settings, email address etc. by simply logging into your Datek
account and clicking account services-user profile-preferences.
? If you identify any inaccuracy in your personal information or
require other information, you will have access to trained
Customer Support representatives by calling 1-800-U2-Datek
(1-800-823-2835).
Principle 4 - Maintaining Safeguards: Datek will protect your
personal information by using appropriate security safeguards. We
will remain alert and prepared to adapt these measures to address
potential threats, hazards or unauthorized access. You can take added
steps to increase your security online and protect your confidential
information. Please visit http://www.datek.com/advantage/security.html
to learn more about protecting your information online. Examples of
our safeguards are:
? restricting access to information to persons who need to know
the information to provide products or services to you;
? maintaining physical, electronic, and procedural safeguards to
protect your personal information; and
? imposing contractual commitments and procedures that require our
service providers to adhere to privacy and security policies
consistent with our own.
Principle 5 - Identifying Collection: We obtain personal information
about you in order to service your account and enhance our services.
Such information includes:
? applications, forms or other communications that you send us,
? your transactions with us,
? data from either a Datek "cookie" or Datek service provider's cookie.
For information on cookies please click here .
? information from consumer reporting agencies (such as to verify
your identity or creditworthiness). For more information please visit
http://www.datek.com/helpdesk/fair.html .
Principle 6 - Limiting Collection: We will limit the collection of
personal information to that which is necessary for the purposes of
providing the products and services you have requested and conducting
our business efficiently.
Principle 7 - Limiting Disclosure and Retention: Personal information
is retained and disclosed as necessary to serve our customers and
otherwise only in accordance with applicable law. Personal
information about our customers or former customers is not used or
disclosed to any third parties except:
? as required in rendering the services that you have requested
(as in completing a wire transfer or other withdrawal from your
account);
? as permitted by law to our service providers (such as to
complete our mailings to you-and again, we will select and monitor
these vendors in order to maintain the privacy and security of
your information);
? as required by subpoena or law (as to tax authorities or
regulators);
? as may be appropriate to protect against fraud or illegal
activity, for the safety of customers, employees, or property, or
is otherwise permitted by law; or
? if you elect to disclose, or specifically direct us to disclose
for you, personal information to a third party (as in the case
where you request a product or service from a third party after
receiving information or a link from Datek).
Principle 8 - Respecting Your Wishes: Datek uses email and direct
mail as a way of keeping you up-to-date about our product and service
innovations and offers that may be of interest to our customers (e.g.,
new account features or investment resources). These communications
may also offer special incentives that we hope will prompt you to try
something new at Datek. Nonetheless, Datek maintains a practice of
permitting persons to be excluded from such communications, but you
will not be dropped from receiving information about the status of
your account or service notices.
Principle 9 - Accuracy: We will strive to keep personal information as
accurate, complete, and up-to-date as is necessary for its intended
purpose.
Principle 10 - Notice: We will provide you with an annual notice in
plain language of our Principles and before making any material
change.
This Privacy Notice is provided on behalf of TrustarSM Retirement
Services, a trade name of Delaware Charter Guarantee & Trust Company.
It describes our practices for safeguarding personal information about
the individuals who own or apply for our financial products or
services primarily for personal, family or household purposes IRA
holders will receive this Privacy Notice.
Protecting Your Privacy
We take great care to properly handle information about IRA holders,
hereafter "you". This Notice describes how we handle personal
information and our commitment to protecting your privacy.
I. We Safeguard the Information We Collect About You
We follow strict security standards and procedures to help prevent
unauthorized access to personal information. Only properly authorized
employees may access information we collect from or about you. We
regularly test our technology and employ multiple procedures to
protect the confidentiality of information about you. We apply
rigorous standards for protecting personal information to all our
interactions with you, including those conducted via the Internet.
II. How We Collect Information
We may collect information about you from the following sources:
A. Information we obtain during the application or enrollment
process. You may provide information as part of the application or
enrollment process, such as your name, address, Social Security
number, and employment data.
B. Information we obtain from third parties. This type of
information may include such things as market value data about your
account and similar information.
C. Information about transactions and experience. We create and
retain information based on your transactions and experience with us,
such as investment records and account balances.
D. Information we obtain through Internet technology. This includes
information you may provide via online forms you complete and
information we receive when you visit our website.
III. How We Share Information With Third Parties
We may disclose the information we collect about you in response to a
subpoena, to prevent fraud, to comply with an inquiry by a government
agency or other regulator, or as necessary for other legal purposes.
We may disclose information to third party service providers that
perform services for us in the processing or servicing of your
transactions, or with third parties that perform services on our
behalf. We also may disclose information about you to third parties
with your consent or at your direction or otherwise as permitted
by law.
We do not disclose information about former customers to third parties
except as may be legally permitted.
IV. Accuracy of Information
We strive to keep our records accurate and will make appropriate
corrections when you notify us. Please let us know if there is
incorrect information in any statements or other communications that
you receive from us.
The term "third party" refers to any entity that is not an affiliate
of TrustarSM Retirement Services.
Receipt of this Notice does not constitute our acceptance of an
application for any product or service.
We may modify our privacy practices occasionally. If we do so, we
will communicate any material changes to you as required by law.
Your agent, broker, consultant or others with whom you have a
relationship may have a different privacy policy.
CC-DA29 / #67511 06-14-01