Thank you for choosing Road Runner

Thank you for choosing Time Warner Road Runner as your high speed online =
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provider. Your request has been received and it is currently being processe=
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A customer service professional will be in contact with you within 48 hour=
s.=20
While you wait, here are answers to some of the most commonly asked=20
questions.

Q. If I am already a Road Runner customer what will happen to my account?

A. Your account will be transitioned to the new Enron ClickAtHome rate. Thi=
s =20
process is transparent to the end user. The difference will be seen in your=
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monthly bill. Keep in mind that there may still be a prorated amount due=20
from the previous billing method. Also, an account that is currently=20
delinquent cannot be transferred until the previous balance is paid in ful=
l.

Q. I=01,m not currently a Road Runner customer. What is the process?

A. Your address will be checked to verify Road Runner serviceability. If =
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serviceable, a customer service professional will contact you to set up an =
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appointment for a new install. There are typically two time slot options a =
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customer may choose, 8am =01) 12 noon or 1pm =01) 5pm.

Q. Are there any installation charges?

A. All Enron customers will be charged a fee of $39.95 for a standard=20
install (network interface card not included). Keep in mind that if you ar=
e=20
getting your computer through the Click at Home project, a network interfa=
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card is already included. A standard install is one that only requires the=
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installer to run the cable to an outside wall. There are extra fees for a=
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network interface card and running the cable between an inside wall.