IT problems Sunday

FYI,

---------------------- Forwarded by John M Forney/HOU/ECT on 11/27/2000 07:30
AM ---------------------------
From: Dan Dietrich on 11/27/2000 08:34 AM MST
To: Tim Belden/HOU/ECT@ECT, Murray P O'Neil/HOU/ECT@ECT
cc: Chip Cox/PDX/ECT@ECT, Diana Willigerod/PDX/ECT@ECT, Sammy
Abu-Khalaf/PDX/ECT@ECT, Bruce Smith/HOU/ECT, David Poston/PDX/ECT@ECT, Steve
Nat/Corp/Enron@ENRON, Keith Dziadek/NA/Enron, Jeff Richter/HOU/ECT@ECT, John
M Forney/HOU/ECT@ECT, Mark Guzman/PDX/ECT@ECT, Monika Causholli/PDX/ECT@ECT
Subject: IT problems Sunday

Tim and Murray,

Yesterday the real-time desk experienced dropped Terminal Server (TS)
sessions which impacted their productivity. Diana and Chip contacted the
network team in Houston to assist with troubleshooting the problem. Keith
Dziadek monitored the DS3 VPN connection between Portland and Houston and has
determined that it is the dynamic fail-over within the Enron Intelligent
Network (EIN) which is causing the dropped TS sessions. This dynamic
fail-over is a good thing. Our issue is that the sensitivity of the TS
sessions is so high that the time of the dynamic fail-over on the EIN causes
them to drop while all other applications (i.e. Enpower running locally in
Portland) are not affected.

Keith is meeting with his team in Houston as well as staff from EBS today to
form an action plan. Once the action plan has been established, Keith or I
will communicate what and when it will be done to you via email.

You can reach me on my cel if you have any questions.

Regards,

Dan Dietrich
Cel: 403-818-0815

---------------------- Forwarded by Diana Willigerod/PDX/ECT on 11/26/2000
03:33 PM ---------------------------

From: Phillip Platter 11/26/2000 03:19 PM

To: Jeff Richter/HOU/ECT@ECT, Tim Belden/HOU/ECT@ECT, John M
Forney/HOU/ECT@ECT, Murray P O'Neil/HOU/ECT@ECT
cc: Mark Guzman/PDX/ECT@ECT, Monika Causholli/PDX/ECT@ECT, Diana
Willigerod/PDX/ECT@ECT, Chip Cox/PDX/ECT@ECT, Paul Kane/PDX/ECT@ECT

Subject: IT problems Sunday

Please be advised of a serious problem with Terminal Server!

We were all kicked out of Terminal Server consistently on Sunday. At first
it happened about every half hour (9am to 10:30a.m). Then it happened every
5 minutes.
Communication seemed slow. We paged and called the Portland IT Team at
11:30 (Diana & Chip). At 12noon Diana said Chip and Paul Kane were working
on it. At around 12:30 Paul Kane called back and said "Vince" in Houston
was working on it. We asked for Vince's Phone number and Paul stated that
Vince would call us instead. Vince called at about 1:00 and said everything
was now working. Five minutes later we were still getting kicked out. We
then paged and called Chip and he said he was trying to get ahold of
Houston. At 1:30 we called the Resolution Center. They indicated they had no
clue we were having problems. At 1: 45 we called Greg Marsalis in Houston and
he said he was unaware of who was working on it, but was going to look into
it.

Greg did look into it and said they were still not able to pinpoint the
problem. At this writing,(3:10p.m.) we are still not able to use Terminal
Server and consequently are unable to transact with the ISO or to enter
deals in enpower. This has also affected our connection to PX Trade App. We
are effectively prevented from taking advantage of market conditions in
California. Earlier I had started to initiate some congestion relief on the
Palo Verde tie . Cong was $225 to $250 at Palo and I was confident I could
take advantage by moving power out of SP. I was unable to do anything in
Caps as I was kicked out every few minutes.

I feel the communication process regarding this problem has been flawed. I'm
sure there is plenty of blame to go around . I suggest we meet with IT to
define a process where we will get immediate attention and results.

As of 3:20 we still have the same problems.

I am hoping this problem is isolated to Sunday.