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Enron Mail |
Cc: carlos.sole@enron.com, t..hodge@enron.com, vanessa.griffin@enron.com,
joanne.rozycki@enron.com Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Bcc: carlos.sole@enron.com, t..hodge@enron.com, vanessa.griffin@enron.com, joanne.rozycki@enron.com X-From: Ogden, Mary </O=ENRON/OU=NA/CN=RECIPIENTS/CN=MOGDEN< X-To: Knepshield, Judy </O=ENRON/OU=NA/CN=RECIPIENTS/CN=Jknepsh<, 'ipayit@sourcenetsolutions.com', iPayit </O=ENRON/OU=NA/CN=RECIPIENTS/CN=Mbx_ipayit< X-cc: Sole III, Carlos </O=ENRON/OU=NA/CN=RECIPIENTS/CN=Csole<, Hodge, Jeffrey T. </O=ENRON/OU=NA/CN=RECIPIENTS/CN=Jhodge<, Griffin, Vanessa </O=ENRON/OU=NA/CN=RECIPIENTS/CN=Vgriffin<, Rozycki, Joanne </O=ENRON/OU=NA/CN=RECIPIENTS/CN=Jrozycki< X-bcc: X-Folder: \JHODGE (Non-Privileged)\Hodge, Jeffrey T.\Deleted Items X-Origin: Hodge-J X-FileName: JHODGE (Non-Privileged).pst Ladies and Gentlemen: The subject invoice was sent to Accts. Payable at En= ron on Oct. 10. I received a call on Oct. 16 from somebody in Accts. Payab= le asking for clarification re the payee, which I provided. Since then the= invoice has not appeared in ipayit. I called the help desk today at x5472= 7 and the woman I spoke with said that since there was nothing in "the syst= em" with the invoice number in it, there was no way to check the status of = my payment request. I was told that the only way to ensure payment was to s= end it to A/P again. The woman I spoke with suggested I prepare an emergen= cy payment request, if that was necessary. I will now do this, since I hav= e no faith in the system as you've set it up. =20 Is there a way you could cross-reference these items or find a way to keep = these bills from getting lost? It's very frustrating to have to keep re-se= nding invoices for payment when there seems to be no accountability for ite= ms that disappear into "the system." I Another problem that I encountered with ipayit with another invoice for thi= s vendor occurred just last month. What happened was that even though I'd = marked the invoice for special handling when I coded it in ipayit, it was n= ot sent to me but instead went out in the U.S. mail from New York. I was u= pset to learn that there seemed to be no way of finding out if the check, w= hich was addressed to an incomplete address in Mexico City, Mexico, even ha= d enough postage on it for a foreign address or whether it had been returne= d to sender. They couldn't even tell me what the return address was that w= ould have appeared on the envelope so I could see if the check had been ret= urned before Enron cancelled it and asked for it to be re-issued. What was= even more interesting to me was that the person at the help desk didn't ev= en seem to care what the address was or whether or not there was a system i= n place to retrieve returned checks so that the client could make sure they= were properly forwarded to the payee. =20 What frustrates me is the total lack of accountability with your current se= t-up. There is no way to follow-up on requests. The burden is solely on t= he bill sender, with people on the paying end simply stating that we should= "run it through again" with no guarantee that the invoice will be processe= d a second time, either. In my case, if I'd known how important it was and= that the burden of proof would be on me to get my invoice processed, I'd h= ave written down the name of the person I spoke with in A/P (though I'm not= sure that they even gave it to me nor that it would help me to know that n= ow in any case) that called me on Oct. 16. Since I did not, I have no reco= urse, since "the system" doesn't show my invoice as having been received. I'm certain that it is Enron's policy to pay bills on time. Why do you set= up systems that make our job so difficult and force us to follow-up on so = many routine requests? I'd prefer to not have to do an urgent payment requ= est for all the bills that I'm responsible for paying, but it seems that's = the only way to make sure many invoices are paid. Please let me know what solutions we can expect for problems such as this. = =20 Mary C. Ogden Legal Specialist Enron Wholesale Services/Enron Americas/Legal Phone: 713-853-7796 Fax: 713-646-3490 Mary.Ogden@enron.com
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