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<html< <head< <!--********************************************************************* What you are seeing is an HTML format E-mail from Energy Central In order for this service to function properly, you must be online and read your mail through an email client that supports HTML messages. If this service is not functioning properly you may switch to our text format which contains the same information. You can switch your format by visiting Energy Central's member services. Please follow this link: http://www.energycentral.com/sections/services/ Then click on E-mail Management. Or send an email to service@energycentral.com with the subject "Change to text format". ************************************************************************--< </head< <body< <table border="0" width="600" cellspacing="0" cellpadding="5" bgcolor="#114474"< <tr< <td width="100%"< <table border="1" width="100%" bgcolor="#6699CC" cellspacing="0" cellpadding="6" bordercolor="#E03030"< <tr< <td width="100%"< <table border="0" width="100%" bgcolor="#FFFFFF" cellspacing="0" cellpadding="5"< <tr< <td width="100%"< <center<<font face="arial, tahoma, helvetica"<<a href="http://www.scientech.com/rci"<<img src="https://secure.scientech.com/rci/wsimages/scientech_logo_small.jpg" width="300" height="69" border="0"<</a<</font<<h2<<font face="arial, tahoma, helvetica"<SCIENTECH Completes 300 Utility Surveys <br<Focused on the North American <br< Customer Care Market </font<</h2<</center< </td< </tr< <tr< <td width="100%"< <font face="arial, tahoma, helvetica"< In 2001 <b<SCIENTECH</b< launched a multi-client study of utility customer care in the United States and Canada and recently completed 300 surveys. Respondents to the survey were classified as follows:</font< <div align="center"< <center< <table width="249"< <tr< <td width="14"<<img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"<</td< <td width="158"<<font face="arial, tahoma, helvetica"<Investor-Owned Utility</font<</td< <td width="6"<<font face="arial, tahoma, helvetica"< </font<</td< <td align="right" width="45"<<font face="arial, tahoma, helvetica"<11%</font<</td< </tr< <tr< <td width="14"<<img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"<</td< <td width="158"<<font face="arial, tahoma, helvetica"<Co-operative</font<</td< <td width="6"<<font face="arial, tahoma, helvetica"< </font<</td< <td align="right" width="45"<<font face="arial, tahoma, helvetica"<26%</font<</td< </tr< <tr< <td width="14"<<img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"<</td< <td width="158"<<font face="arial, tahoma, helvetica"<Municipality</font<</td< <td width="6"<<font face="arial, tahoma, helvetica"< </font<</td< <td align="right" width="45"<<font face="arial, tahoma, helvetica"<35%</font<</td< </tr< <tr< <td width="14"<<img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"<</td< <td width="158"<<font face="arial, tahoma, helvetica"<Energy Retailers</font<</td< <td width="6"<<font face="arial, tahoma, helvetica"< </font<</td< <td align="right" width="45"<<font face="arial, tahoma, helvetica"<4.3%</font<</td< </tr< <tr< <td width="14"<<img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"<</td< <td width="158"<<font face="arial, tahoma, helvetica"<Other</font<</td< <td width="6"<<font face="arial, tahoma, helvetica"< </font<</td< <td align="right" width="45"<<font face="arial, tahoma, helvetica"<23.7%</font<</td< </tr< </table< </center< </div< <p< <font face="arial, tahoma, helvetica"< The survey effectively captured the current pulse of the utility industry on such areas as customer information systems (CIS), billing systems, customer relationship management systems (CRM) and phone centers. It covers utilities that supply electric, gas, water, wastewater, waste management, cable, and telecomm services to customers.</font< <p< <font face="arial, tahoma, helvetica"< <b<SCIENTECH</b< energy consultants are currently performing detailed analysis on the survey results and are building a final report to be delivered at the end of January 2002 to subscribers. This in-depth multi-client survey and report includes:</font<<p< <center< <table< <tr< <td<<img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"<</td< <td<<font face="arial, tahoma, helvetica"<Status report of the North American customer marketplace</font<</td< <tr< <td<<img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"<</td< <td<<font face="arial, tahoma, helvetica"<Identification of leading competitiors</font<</td< <tr< <td<<img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"<</td< <td<<font face="arial, tahoma, helvetica"<Identification and forecast of drivers of utility technology decisions</font<</td< <tr< <td<<img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"<</td< <td<<font face="arial, tahoma, helvetica"<Analysis of license sales versus ASP sales</font<</td< <tr< <td<<img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"<</td< <td<<font face="arial, tahoma, helvetica"<Evaluation of new market opportunities</font<</td< <tr< <td<<img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"<</td< <td<<font face="arial, tahoma, helvetica"<Latest service-delivery technologies</font<</td< <tr< <td<<img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"<</td< <td<<font face="arial, tahoma, helvetica"<Identification of growing/shrinking markets</font<</td< <tr< <td<<img border="0" src="http://www.energycentral.com/images/promo/scientech/bullet.gif"<</td< <td<<font face="arial, tahoma, helvetica"<Market size indicators and projections</font<</td< </table<</center< <p< <font face="arial, tahoma, helvetica"< "Most utilities, retailers, and other energy companies are evaluating how to drive business innovation to become more cost effective while increasing customer service whether they participate in regulated, transitioning or competitive energy markets," said Denese Van Dyne, Vice President Marketing, Peace Software. "The preliminary data from the 300 companies who participated in SCIENTECH's survey is quite interesting and the subsequent analysis should provide fact-based data to fuel our leading market momentum across all market models."</font< <p< <font face="arial, tahoma, helvetica"< "Enmax Encompass provides customer and transaction services in both the regulated and unregulated Canadian markets focused on the municipals," said Lori Topp, COO of Encompass. "We are very pleased to see the 105 municipal responses to this customer care survey and look forward to utilizing the analysis from SCIENTECH to help us formulate our future business direction."</font< <p< <font face="arial, tahoma, helvetica"< A statistical summary of the completed survey is currently available to subscribers. To become a subscriber or for more information, please contact SCIENTECH either online, by phone or e-mail:</font< <p< <font face="arial, tahoma, helvetica"< <b<Online:</b< <a href="http://www.secure.scientech.com/specialpages/Multi_Client.asp"<www.secure.scientech.com/specialpages/Multi_Client.asp</a<<br< <b<Phone or e-mail:</b< Jon Brock at 505.244.7607 <a href="mailto:jbrock@scientech.com"<(jbrock@scientech.com)</a< or Christopher Perdue at 704.362.1158 <a href="mailto:cperdue@scientech.com"< (cperdue@scientech.com)</a<.</font< <p< <b< <font size=2 face="arial, tahoma, helvetica"<SCIENTECH</font< </b< <font size=2 face="arial, tahoma, helvetica"< is an international provider of consulting and expert technical services that supports clients in government and the electric utilities, telecommunications, and security industries. It offers turnkey product integration solutions in the following areas: Systems Analysis and Deployment, Safety and Risk Evaluation, Engineering, Environmental and Information Technology. <b<SCIENTECH</b< Utility Services can be found at <a href="http://secure.scientech.com/rci"<www.scientech.com/rci</a<.<br< </font< <font face="arial, tahoma, helvetica"< </font<</td< </tr< <tr< <td width="100%"< <hr width="90%" color="#E03030"< <p align="center"<<font face="arial, tahoma, helvetica" size="1"<<i<This message is brought to you as a registered user of Energy Central. If you wish to discontinue <br< receiving this type of message, reply to this message with 'Stop Ads' in the subject of your message.</i<</font<</p< </td< </tr< </table< </td< </tr< </table< </td< </tr< </table< </body< </html<
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