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Received: from rly-ya03.mx.aol.com (rly-ya03.mail.aol.com [172.18.144.195]) by air-ya05.mail.aol.com (v67.7) with ESMTP; Mon, 10 Jan 2000 07:03:24 -0500 Received: from abbott.office.aol.com (abbott.office.aol.com [10.2.96.24]) by rly-ya03.mx.aol.com (8.8.8/8.8.5/AOL-4.0.0) with ESMTP id HAA11942 for <vkaminski@aol.com<; Mon, 10 Jan 2000 07:03:24 -0500 (EST) Received: from sunph01.ops.aol.com (sunph01.office.aol.com [10.5.4.200]) by abbott.office.aol.com with SMTP (8.8.6 (PHNE_14041)/8.7.1) id HAA11465 for <vkaminski@aol.com<; Mon, 10 Jan 2000 07:03:22 -0500 (EST) Received: from 0 by sunph01.ops.aol.com (SMI-8.6/SMI-SVR4) id HAA28403; Mon, 10 Jan 2000 07:03:21 -0500 Message-Id: <200001101203.HAA28403@sunph01.ops.aol.com< From: <billprob@aol.net< To: <vkaminski@aol.com< Date: 01/10/2000 20:04:28 Reply-To: <billprob@aol.net< Subject: Re: Billing Question Dear Valued Member ; Thank you for taking time to write us. I apologize for the frustration you are experiencing with America Online. I appreciate your patience and understanding regarding this matter. Upon reviewing your account record there was a Failed transaction on your account which was the amount of your subcription to AOL Annual Plan, this bill was just been "Resubmitted" on your next month billing date. So that we can answer your questions and concerns in a timely manner it is requested that along with your response, please include your correct last four numbers of your current payment method. You may of course contact our Billing department directly at 1-800-827-6364 or 1-888-265-8003 toll free number between 6:00 am to 2:00 am EST. seven days a week and they will be happy to assist You. I do apologized for any inconvenienced this matter has may caused You. We hope we have provided you with useful information about your inquiry. If you have any further questions, please feel free to write us back. Take care and Wishing you all the best and happiness in Life . We greatly appreciate your AOL membership and Customer Service is important to us. We hope that you were satisfied with the service you have received. Marvin L. Customer Care Consultant Billing Department America Online, Inc. ----------original message---------- From: vkaminski@aol.com To: billing1@abbott.office.aol.com Field 1 = Wincenty Kaminski Field 2 = 10 Snowbird Field 4 = The Woodlands Field 5 = Texas Field 6 = 77381 Field 7 = 0057 Field 8 = Other (please give details below) Field 9 = I have just sent you another message. I have inspected the bill summary for the last and current months, and it seems that my payment plan has been changed by you without my authorization. Last year I was on a flat annual payment plan (about $220 per year), paid in one installment. I did not agree to switch to any other plan, unless you asked me a question regarding the billing in a vague or deceptive way. I hope that you will look into this matter promptly and refund any excessive charges. W. Kaminski Field 10 = Texas Field 11 = Other - see comments X-Rep: 822<BR< X-MailId: 583192<BR< X-Queue: 4<BR< X-Mailer: SwiftMail v3.50<BR<
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