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Enron Mail |
She may turn out to be great, just because she becomes extra cautious with us.
From: Suzanne Adams@ECT on 08/01/2000 11:01 AM To: Kay Mann/Corp/Enron@ENRON cc: Subject: Re: Flight Change Yea, maybe I was trying to make excuses for TAP. You are right, I have changed things in the past and have had no problems. Maybe this woman will turn out ok. She seems to be listening to what I say to her. She's taking nothing for granted any more. Kay Mann@ENRON 08/01/2000 10:54 AM To: Suzanne Adams/HOU/ECT@ECT cc: Subject: Re: Flight Change I wasn't blaming you. I was just disagreeing with the statement that that changes have caused the problem. From: Suzanne Adams@ECT on 08/01/2000 10:52 AM To: Kay Mann/Corp/Enron@ENRON cc: Subject: Re: Flight Change You don't have to investigate your options if you'll tell me what you need. I can't help it if we have a new travel agent. I'll get the flight changed. Kay Mann@ENRON 08/01/2000 10:18 AM To: Suzanne Adams/HOU/ECT@ECT cc: Subject: Re: Flight Change I disagree. NONE of the problems I've had in the last 2 weeks can be attributed to changes. There was no explanation given as to why they booked me to return a day early on the first trip to DC. What was up with that? Last week, I wrote down EXACTLY the flights I wanted didn't change my plans. In fact, I've spent more time investigating my options by myself than I ever had before. A travel agent ought to be able to deal with changes anyway. That is what business travel is all about, and has been for the 16 years I've been flying around North America, South America and Europe. I've had good agents and bad ones. The good ones can deal with the changes and never miss a beat. Please have my flight changed as follows: Wednesday, August 2nd, change to Continental flight no. 1882, departing IAH at 122pm and arriving RDU at 510pm. The remainder of the travel plans stay the same. Thanks, Kay From: Suzanne Adams@ECT on 08/01/2000 10:05 AM To: Kay Mann/Corp/Enron@ENRON cc: Subject: Re: Flight Change All this changing is where the problems come in!!!!!!! Why can't they just make up their mind about what time they want to leave. You are already upgraded and ticketed. Let me know ASAP if you want to change so they won't charge your card, etc. Kay Mann@ENRON 08/01/2000 09:56 AM To: Suzanne Adams/HOU/ECT@ECT cc: Subject: Flight Change Let me think about it. ---------------------- Forwarded by Kay Mann/Corp/Enron on 08/01/2000 09:56 AM --------------------------- Heather Kroll@ECT 08/01/2000 09:53 AM To: Kay Mann/Corp/Enron@Enron, Jeffrey T Hodge/HOU/ECT@ECT cc: Subject: Flight Change I moved Ozzie and my flight to Raleigh up to the 1:22 pm Continental flight. Please have your assistants change your reservations also if you would like to get in earlier. Heather
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