Re: Flight Change

I disagree. NONE of the problems I've had in the last 2 weeks can be
attributed to changes. There was no explanation given as to why they booked
me to return a day early on the first trip to DC. What was up with that? Last
week, I wrote down EXACTLY the flights I wanted didn't change my plans. In
fact, I've spent more time investigating my options by myself than I ever had
before.

A travel agent ought to be able to deal with changes anyway. That is what
business travel is all about, and has been for the 16 years I've been flying
around North America, South America and Europe. I've had good agents and bad
ones. The good ones can deal with the changes and never miss a beat.

Please have my flight changed as follows:

Wednesday, August 2nd, change to Continental flight no. 1882, departing IAH
at 122pm and arriving RDU at 510pm.

The remainder of the travel plans stay the same.

Thanks,

Kay

From: Suzanne Adams@ECT on 08/01/2000 10:05 AM
To: Kay Mann/Corp/Enron@ENRON
cc:

Subject: Re: Flight Change

All this changing is where the problems come in!!!!!!! Why can't they just
make up their mind about what time they want to leave. You are already
upgraded and ticketed. Let me know ASAP if you want to change so they won't
charge your card, etc.

Kay Mann@ENRON
08/01/2000 09:56 AM

To: Suzanne Adams/HOU/ECT@ECT
cc:
Subject: Flight Change

Let me think about it.
---------------------- Forwarded by Kay Mann/Corp/Enron on 08/01/2000 09:56
AM ---------------------------

Heather Kroll@ECT
08/01/2000 09:53 AM
To: Kay Mann/Corp/Enron@Enron, Jeffrey T Hodge/HOU/ECT@ECT
cc:

Subject: Flight Change

I moved Ozzie and my flight to Raleigh up to the 1:22 pm Continental flight.
Please have your assistants change your reservations also if you would like
to get in earlier.

Heather