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Cindy,
How long would we have until we need to release the rooms to avoid the charge? I think your suggestion will work. Kay "Cindy Viator" <cindyv@lakeaustin.com< on 03/06/2001 12:05:28 PM To: <Kay.Mann@enron.com< cc: Subject: Re: Lake Austin Spa Resort Hi Kay, I'm so happy that you guys are coming to visit us. May 4 - 7, 2001 are great dates for your group to come, however I can not block rooms due to our availability at this time. . The only way I can guarantee the rooms is to get a $3000 pre-payment to hold the rooms. If you would like to hold that on your credit card until they call with their own, I can do that. I will keep an eye on it for you and if you just want to have everyone call me as soon as they can or I can call them. Just let me know how I can make this easiest for you. Do you know if your group wants signature or premier rooms? See you soon. Cindy Viator Sales/Marketing Lake Austin Spa Resort (800) 847-5637 (512) 372-7366 cindyv@lakeaustin.com www.lakeaustin.com -----Original Message----- From: Kay.Mann@enron.com <Kay.Mann@enron.com< To: Cindy Viator <cindyv@lakeaustin.com< Date: Tuesday, March 06, 2001 8:55 AM Subject: Re: Lake Austin Spa Resort Hi Cindy, Would it be possible to block some rooms for a couple of weeks while people make their reservations? I'm thinking maybe ten rooms for May 4, 5, and 6, out on the 7th? I would like it best if the individuals could call you directly to make the reservation. How does that work for you? Thanks, Kay "Cindy Viator" <cindyv@lakeaustin.com< on 02/23/2001 02:33:04 PM To: <kay.mann@enron.com< cc: Subject: Lake Austin Spa Resort Contact: Kay Mann email: kay.mann@encore.com Getaway package May 4, 2001 Includes six (6) private signature or premier room. Three healthy gourmet meals daily, unlimited fitness classes, activities and discovery programs. Spa services and personal fitness instructions are available a la carte. Two Nights, Private Accommodations: Signature Room $720* per person Premier Room $820* per person Three Nights, Private Accommodations: Signature Room $1,080* per person Premier Room $1,230* per person *rates do not include 6% tax and 18% service charge and is non-commissionable. These rates will only apply to a group of six or more people visiting during the dates listed above. Private activities such as boat cruises, hikes, yoga classes or kayak outing are also available at additional charges. Deposit: A $500 per person pre-payment is due at the time of booking. Payments can be made by persona, corporate, or cashiers check, Visa, Mastercard, Discover, Diners Club or American Express. Cancellations: Cancellations made 45 days or more in advance will receive a full refund of the pre-payment. Reservations cancelled 44 - 15 days or less prior to arrival will be non-refundable but we will hold the pre-payment amount for up to one year to be used at a later date. Reservations cancelled 14 days or less prior to arrival will forfeit the entire pre-payment amount. Please review this proposal and call me at your earliest convenience with any questions and/or comments. I will be happy to help customize a package to fit the particular needs of your guests. Sincerely, Cindy Viator Sales/Marketing cindyv@lakeaustin.com 800-847-5637 [IMAGE] (See attached file: lasr.jpg)
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