RE: Recap of 4 points we are to address

I have received feedback from a couple of you. If the rest of you have anything to offer, please do so. Otherwise, we will proceed with the list below, in addition to the feedback that I have received.

-----Original Message-----
From: Couch, Greg
Sent: Thursday, July 26, 2001 4:25 PM
To: Keiser, Kam; McLaughlin Jr., Errol; Love, Phillip M.; Bike, Anne; Valdes, John; Severson, Russ; Winfree, O'Neal D.; Baumbach, David
Subject: Recap of 4 points we are to address

Please review this list and our proposed solutions. I would like for us to provide the consolidated list to Jeff on Monday, 07/30, (since we have no staff meeting next week). Let me know if you see any omissions.

1) Management skills
* Enable employees to provide anonymous feedback to other desk controllers
* Management class

2) Mentality/Dedication of employees
* Spread projects around within desk
* Know what your employees goals are and try to assist them in achieving those goals
* Amex gift cards (from both Risk and Trading)
* Spend 2 weeks with new employees investing our time in them to help them learn
* Have more group outings

3) Manual processes
* Attend IT meetings (Greg)
* employee for Greg

4) Development of analytical skills
* Use quizzes as a tool to identify areas where employees are deficient
* Let group members teach each other (I don't remember exactly what this point was...help me re-word it)