EnronOnline

please note. this is serious, and I want it taken care of.
---------------------- Forwarded by Jeffrey A Shankman/HOU/ECT on 12/18/2000
12:59 PM ---------------------------

Daniel Diamond
12/18/2000 11:59 AM
To: Jeffrey A Shankman/HOU/ECT@ECT
cc: Bob Shults/HOU/ECT@ECT, Beth Cowan/NA/Enron@Enron, Jennifer
McQuade/NA/Enron@Enron
Subject: EnronOnline

Jeff,
The main problem that our customers are identifying is that the products are
randomly put on EnronOnline. Unfortunately, this pushes our customers to
other systems that are consistently showing numbers (such as Altrade's
Chalkboard). Here are some comments that Jennifer McQuade and Beth Cowan
have received over the past two weeks:

NGL products (Jennifer McQuade):
Products that come on and off-line throughout the day (or sometimes are never
put out all day): Natural Gasoline (physical only), Normal Butane, Purity
Ethane and Physical Conway Propane (Craig Story). These products are less
liquid and the traders (Wade Hicks- physical, Adam Gross-financial) find it
difficult to keep the products out all day. However, Chalkboard (which has
the LPG on-line market share) consistently has 4-5 postings in each of these
products. Companies that have commented on this include Dynegy, Gulfsream
Trading, Huntsman Petrochemicals, and Taylor Gas Liquids.
Lately, when one of the traders is out of the office, his products are not
being posted (i.e. 12/14 Wade Hicks was out of the office and there were no
physical Mt. Belvieu products).
The product details say these market are open from 7:00 am to 4:00 pm, but
the products often don't come on until 8/8:30 and are often gone shortly
after 2:00 pm.

Crude/Products (Beth Cowan):
Beth spoke with Kirk Kinnear at Hess Energy Trading Company LLC (2nd largest
crude counterparty). Kirk commented that we are posting various products but
the hours that they trade are not consistent - he compares EOL to other
exchanges where the numbers are up all day long. J
John Brewer at Occidental Energy Marketing said, "we are interested mostly in
the PT market & West Texas but weren't seeing many quotes out there so I quit
looking at it."
US WTI Cal swap - should be online until 3:30 central - Rob Fuller
US WTI Index products - should be onine until 3 - Rob Fuller
US WTI Basis Products - should be online until 6 - Rob Fuller