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Enron Mail |
Mime-Version: 1.0
Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit X-From: FactivaSolution <solutions@factiva.com< X-To: Shapiro, Richard </O=ENRON/OU=NA/CN=RECIPIENTS/CN=RSHAPIRO< X-cc: X-bcc: X-Folder: \RSHAPIRO (Non-Privileged)\Shapiro, Richard\Personal X-Origin: Shapiro-R X-FileName: RSHAPIRO (Non-Privileged).pst Dear Mr. Shapiro, Thank you for your email message. Per your request, below you will find your username and password. Please keep in mind that usernames and password are case sensitive. Username: enershapir Password: password Due to security reasons, we recommend that you change your password after the initial logon. This will ensure that only you can access your account. To change your password, follow these steps: - Click the word "Tools" on the toolbar. - Click "Change, Save or Remove My Password". - First, enter your existing password in the box provided. You must enter this before you select a new password. - Next, enter your password. Passwords can include from 5 to 10 letters or numbers, with no spaces. Passwords are case sensitive. - Enter the same new password again. The two passwords must match. - Click "Submit These". Your new password will become effective immediately. Thank you for allowing Factiva to serve your business information needs. In order to help us evaluate our support services to ensure we are meeting your needs, we invite you to fill out a short survey regarding your experience with the Factiva Customer Service department. The survey is located at: http://www.factiva.com/survey/Csq6.asp?node=contact-link5 on the Web and will only take a few minutes to complete. We are dedicated to providing you with the products you want and the support you need to use those products most effectively. Thank you for taking the time to assist us in ensuring we are meeting these goals. Regards, Marvin Daniels Customer Service Contact Center Factiva, A Dow Jones & Reuters Company Factiva Global Customer Service Now 24X7. Around the world, around the clock support. Use our "Call Me" Form to send us your inquiry at any time, from any time zone: www.factiva.com/customerservice. Original Message Follows: ------------------------- The following question has been received: Question Reference #011123-000012 --------------------------------------------------------------- urgent: Alt Phone Number: Product Username: Internal Notes --------------------------------------------------------------- First Name: Richard Last Name: Shapiro Company Name: NA Contact: richard.shapiro@enron.com Subject: Need new userid and password..forgot them both.... Product: Dow Jones Interactive Category: Password and Access Date Created: 11/23/2001 10:28 AM Last Updated: 11/23/2001 10:28 AM Elapsed Time: 0 Minutes Status: Closed Phone: 936-321-7153 Question --------------------------------------------------------------- ---- 11/23/2001 10:28 AM --------------------------------------------- Need new userid and password..forgot them both. .
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