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Enron Mail |
----- Original Message ----- From: "scott hendrickson" <shendrickson@houston.rr.com< To: <newpower@aegiscomgroup.com< Cc: <kenneth.lay@enron.com<; <jeffrey.skilling@enron.com<; <stevecase@aol.com< Sent: Saturday, June 09, 2001 10:48 PM Subject: Re: Pilot Program Problems < My email was sent to New Power customer service on May 26th. I received the < following message on June 5th. Today is June 9th. I have yet to hear < anything from New Power. I can only assume that there IS no customer < service. When and if anybody does deem it useful to reply to me, they may < do so with instructions for withdrawing from the pilot program. < < I can't imagine trying to take over residential electric supply without even < giving any consideration to the potential need for customers to contact the < company providing service. I live in Houston, Texas and I use < air-conditioning. I'm not sure where the non-existent customer service < staff is located, but I'll let you in on a secret - electricity and < air-conditioning are fairly dear to people in Houston. Obviously, no one < has put a single thought into this, which frightens me as a shareholder. It < frightens me more as a customer. For this reason, a total lack of customer < service of any kind whatsoever, I would like to withdraw from the pilot < program. I know pilot programs are to work out bugs in the system, but you < seem to have no grasp of this business whatsoever. < < I hope you can understand that a response time from May 26th until June 5th < (that's ten days, if you aren't capable) to merely assign a tracking number < for a problem with residential electric service is more than mildly inept. < Then, to add insult to injury, the response said that "You will have someone < email you within 24 hours concerning your request. Thank You." was followed < to date (another 4 days so far) by complete silence tells me that The New < Power Company more than likely needs to go back to the New Drawing Board. I < can't stress how ridiculous it seems to me that you have NO CUSTOMER < SERVICE!!! Please contact me immediately about how to withdraw from the < pilot program and how to revert back to Reliant Energy as my choice for < electric service provider. It saddens me to do so, but I know that Reliant < Energy HL&P has a customer service department. Just a tip - that group < should be available 24/7 - electricity is a 24/7 commodity. I regret that < New Power customer service - if there is such a thing - is available during < normal business hours only. You know where I am during normal business < hours? At my place of business. Do you have any clue as to when I may < notice problems with my electric service? Here's a hint: NOT WHILE I'M AT < THE OFFICE!!! My electric service is provided at MY HOME. When, pray tell, < do you think I might be at my home? Hint: DURING NON-BUSINESS HOURS. < < I hope my comments can find their way to someone capable of discerning the < problem herein. Based on my interaction, or lack thereof, I have my doubts. < < As I said, please contact me immediately regarding my withdrawal from the < pilot program and my desire to revert back to my default electric provider < based on your inability to provide me with the most basic of services - a < response to a problem. Afterall, that's all I was seeking. Good luck, I'm < shorting the stock. < < Scott E. Hendrickson < 713-521-7674 < shendrickson@houston.rr.com < < cc: Kenneth Lay < Jeffrey Skilling < Steve Case < < < ----- Original Message ----- < From: <newpower@aegiscomgroup.com< < To: "scott hendrickson" <shendrickson@houston.rr.com< < Sent: Tuesday, June 05, 2001 1:11 PM < Subject: Re: Pilot Program Problems < < < < Please include the following line in all replies. < < Tracking number: CT20010605_0000000063 < < < < You will have someone email you within 24 hours concerning your < < request. < < Thank You. < < <
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