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Enron Mail |
Good morning,
ENW Global Messaging would like to apologize for the previous version of the mailing. Below is the intended version. Signature Service: The Key To Customer Satisfaction ( Wilson Learning) Come join us and learn more about what it means to provide Excellent Service! (2 Classes have been scheduled with 20 slots available for each date.) October 18-19; November 1-2 in EB 560 Cost: $740.00 8:00 a.m.-5:00 p.m. (1st day) 8:00 am - 12 noon (2nd day) Topics Covered Include: Discovering the Opportunities in Customer Satisfaction Managing Myself Opening the Interaction Determining Needs and Expectations Managing the Interaction Satisfying Customers in Comfortable & Indecisive Conditions Satisfying Customers in the Insistent & Irate Conditions Please log onto http://elm.enron.com to sign up for the class of your choice. The class is listed under "By Invitation" Category. If you have problems registering or have any questions, please call 713-853-0357.
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