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Hello Jeff (and/or Joanie),
Thank you so much for agreeing to review our manuscript and provide an endorsement. Hopefully it arrived today from our publisher. I just wanted to check on that and to remind you that you are looking at the "first pages" which have been subjected to several more rounds of edits and changes, but we wanted to give you the cleanest copy we had available at this point in time. We would be happy to discuss the book in more detail as you compose your comments. Thank you again, and we look forward to hearing from you. Paul Friga Director The North Carolina Knowledge Management Center The University of North Carolina at Chapel Hill Phone: (919) 843-8388 Fax: (919) 962-0054 Web: www.nckmc.org <http://www.nckmc.org<
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