RE: Pac Tel - CPUC Customer Switch Complaint

Thanks, Geoff. May make sense to loop back with the woman at the PUC who contacted Jim originally about this account. Jim's been in contact with her before about some confusion with a UC account. Jim was out yesterday and today, but I think that he'll be in tomorrow. He may want to make the contact. Jim, thoughts?

Best,
Jeff

-----Original Message-----
From: Pollard, Geoff
Sent: Tuesday, November 27, 2001 6:36 PM
To: Dasovich, Jeff; Frazier, Lamar; Steffes, James D.
Cc: Mara, Susan; Smith, Mike B; Huddleson, Diann; Hughes, Evan; Fite, Rebecca; Riley, Tom
Subject: RE: Pac Tel - CPUC Customer Switch Complaint

All,
I spoke with the customer, Mike Benson. He is not angry, but he would like his accounts returned to bundled service. He understands that we are implementing a large contract with SBC Corp Real Estate, and that it is possible more of his accounts are inadvertantly on the list. He knows to contact me directly with future issues. I submitted the deal sheet to de-DASR the 2 accounts he identified to Samantha Fite a few moments ago.
I have also notified the SBC contracts manager of the situation.
Let me know if there are any questions or concerns.
Geoff
Geoff Pollard
Service Manager
Enron Energy Services
925-543-3763

-----Original Message-----
From: Pollard, Geoff
Sent: Monday, November 26, 2001 10:02 AM
To: 'Jeff Dasovich/ENRON@enronXgate@ENRON@EES'; Frazier,Lamar; James D Steffes/ENRON@enronXgate
Cc: Susan J Mara/ENRON@enronXgate; Smith,Mike B; Huddleson,Diann; Evan Hughes/ENRON@enronxgate; Rebecca Fite/ENRON@enronxgate; Riley, Tom
Subject: RE: Pac Tel - CPUC Customer Switch Complaint

Yes, I will keep you all posted. I placed a call to the customer at 7:30 this morning, but have not heard back from them yet.

Geoff

-----Original Message-----
From: Jeff Dasovich/ENRON@enronXgate@ENRON@EES
Sent: Monday, November 26, 2001 10:00 AM
To: Frazier,Lamar; James D Steffes/ENRON@enronXgate; Pollard, Geoff
Cc: Susan J Mara/ENRON@enronXgate; Smith,Mike B; Huddleson,Diann; Evan Hughes/ENRON@enronxgate; Rebecca Fite/ENRON@enronxgate; Riley, Tom
Subject: RE: Pac Tel - CPUC Customer Switch Complaint

Thanks, Lamar. Geoff, could you let us know how it goes with the customer and if this a mix-up on the customer's end. Thanks very much.

Best,
Jeff

-----Original Message-----
From: Frazier, Lamar
Sent: Monday, November 26, 2001 9:32 AM
To: Steffes, James D.; Pollard, Geoff
Cc: Dasovich, Jeff; Mara, Susan; Smith, Mike B; Huddleson, Diann; Hughes, Evan; Fite, Rebecca; Riley, Tom
Subject: Re: Pac Tel - CPUC Customer Switch Complaint

Geoff Pollard is the SM for Pac Tel.

From: James D Steffes/ENRON@enronXgate on 11/21/2001 04:01 PM
To: Lamar Frazier/HOU/EES@EES
cc: Jeff Dasovich/ENRON@enronXgate, Susan J Mara/ENRON@enronXgate, Mike B Smith/ENRON@enronXgate, Diann Huddleson/HOU/EES@EES, Evan Hughes/ENRON@enronxgate, Rebecca Fite/ENRON@enronxgate
Subject: Pac Tel - CPUC Customer Switch Complaint

I received a call late today from the CPUC (Joyce @ 415-703-2199). Someone from Pac Tel called and said that his service was switched without authorization - Mike Benson with Payphone group @707-253-8892 or 707-292-1766.

Lamar -- who is the client rep for Pac Tel? Can they get into Pac Tel and try and find out if we have done something inappropriate? We need to call this guy back by Monday EOB. Please let Jeff Dasovich know so he can call Joyce back - I'll be out on vacation next week.

Jim