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Enron Mail |
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[IMAGE] [IMAGE] Thursday, May 24, 2001 Dear Continental.com Cu= stomer, We're Changing To Serve You Better Next Wednesday evening, May 3= 0, 2001, we are launching a new version of eService Online, the web reserva= tions system on continental.com. Once the new version is implemented, you = will have access to new options and personalized features tailored to meet = your travel needs. In order to make this transition, we ask that you carefu= lly review and follow the suggestions listed below. Here's What You Need = To Know: Your Profile Your profile information, including your username (g= storey) and password, has been transferred to the new version of eService O= nline. To protect your personal information, credit card information has no= t been transferred. You will need to update your profile. Your Itineraries= Information in your Saved Itineraries created on or before May 30 will not= be transitioned. If you want to keep a copy for your records, print them = prior to 6 p.m. CDT, May 30. This change does not affect the status of any = reservations and tickets, just your ability to view them in the new eServic= e Online. Signing In To enhance security, you will have to sign in for ea= ch transaction session to reserve and purchase flights. This means you wil= l have to use your password each time. To have your password e-mailed to y= ou click here . You are strongly encouraged to sign in at the beginning of= the travel arranging process. 24 Hour Hold Option To prepare for next We= dnesday's release, we will turn off the "Hold for 24 hours" option. The "Ho= ld" option will not be available between May 25 and May 30. Here Are Some= of the Changes More eTicketing The new eService Online offers expanded op= portunities for electronic tickets (eTickets). We can now provide eTickets = for code share flights operated by Northwest Airlines or Northwest Airlink = (CO5000-8059) and America West Airlines (CO2000-2349). Aircraft Seat Maps= We rearranged the seat map pages for easier viewing. We also enhanced the = seat selection process and enabled Elite-status available seating. Prici= ng The pricing system is enhanced to deliver more current fares based on y= our selection of either "Search By Lowest Fares" or "Search By Schedule." W= e also added a gold star to denote "continental.com promotional fares," so = you know for certain when you receive a discounted, online-only airfare. = Customer Service Our customer service is streamlined and enhanced as Cont= inental employees now handle all support for online inquiries and reservati= ons services. While we've made a number of improvements to the overall exp= erience, this new version may not, on the surface, appear to be significant= ly different. These changes lay the foundation for outstanding capabilitie= s we have planned for the future. We welcome your comments and suggestions= as we move ahead. Based on feedback from customers, we're already at work= adding enhancements. We're confident you will appreciate the changes and = improvements and we look forward to continuing to serve you in the future. = Sincerely, Continental Airlines Inc. This is an informational e-mail. Y= ou have been sent this e-mail as a registered eService Online user to infor= m you of this change in service. If you have questions or comments please = reply to: eservice@coair.com If you would like to unsubscribe please repl= y to: cool_international@coair.com with the word unsubscribe in the subjec= t line. This e-mail was sent to: gstorey@enron.com [IMAGE] [IMAGE] =09 [IMAGE]
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