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---------------------- Forwarded by Kim Ward/HOU/ECT on 04/10/2001 05:24 PM= --------------------------- Continental Airlines Inc <Beta_041001@airmail.continental.com< on 04/10/200= 1 01:18:18 PM To:=09kward@ect.enron.com cc:=09=20 Subject:=09Important Notice - New eService Online Release =20 [IMAGE] [IMAGE] Tuesday, April 10, 2001 Dear continental.com= customer, We're Changing To Serve You Better This Thursday evening Apri= l 12th 2001, we are launching a new version of our web reservations system,= eService Online. This marks the start of an exciting new beginning as the= reservations platform is 100% provided by Continental. We're making this = change because our current product, while good, will not provide us with th= e flexibility in the future to offer the features that will make travel arr= anging easier and to tailor the online Continental experience for you. He= re's What You Need To Know: Your Profile Your profile information, includi= ng your username (KWARD1) and password, has been transferred to the new ver= sion of eService Online. To protect your personal information, credit card= information has not been transferred. You will need to update your profil= e. Your Itineraries Information on your reservations created before April = 12th will not be saved. If you want to keep a copy for your records, you wi= ll need to print them prior to 9pm/CDT April 12th. This change does not af= fect the status of any previous reservations and tickets, but you can not v= iew them in the new eService Online. Signing In To enhance security, you= will have to sign in for each transaction session to reserve and purchase = flights. This means you will have to use your password each time. To have= your password e-mailed to you click here . You are strongly encouraged t= o sign in at the beginning of the travel arranging process. 24 Hour Hold = Option To prepare for this Thursday's release we will be turning off the "H= old for 24 hours" option. The "Hold" option will not be available between = April 10 and April 12. Here Are Some of the Changes More eTicketing The = new eService Online offers expanded opportunities for electronic tickets (e= Tickets). We can now provide eTickets for code share flights operated by N= orthwest Airlines or Northwest Airlink (CO5000-8059) and America West Airli= nes (CO2000-2349). Aircraft Seat Maps We rearranged the seat map pages fo= r easier viewing. We also enhanced the seat selection process and enabled E= lite-status available seating. Pricing The pricing system is enhanced to= deliver more current fares based on your selection of either "Search By Lo= west Fares" or "Search By Schedule." We also added a gold star to denote "= continental.com promotional fares," so you know for certain when you receiv= e a discounted, online-only airfare. Customer Service Our customer servi= ce is streamlined and enhanced as Continental employees now handle all supp= ort for online inquiries and reservations services. While we've made a nu= mber of improvements to the overall experience, this new version may not, o= n the surface, appear to offer significant benefits. These changes lay the= foundation for outstanding capabilities we have planned for the future. W= e welcome your comments and suggestions as we move ahead. Based on feedbac= k from customers, we're already at work adding enhancements. Overall, we'r= e confident that you will appreciate the changes and improvements and look = forward to continuing to serve you in the future. Sincerely, Continental A= irlines Inc. This is a one-time update e-mail. You have been sent this e= -mail as a registered eService Online user to inform you of this change in = service. If you have questions or comments, or you would like to unsubscri= be please reply to: eservice@coair.com This E-mail was sent to: kward@ect= .enron.com [IMAGE] [IMAGE] =09 [IMAGE]
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