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Enron Mail |
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[IMAGE] [IMAGE] Thursday, May 24, 2001 Dear MR. Y'Barbo, We'= re Changing To Serve You Better Next Wednesday evening, May 30, 2001, we a= re launching a new version of eService Online, the web reservations system = on continental.com. Once the new version is implemented, you will have acc= ess to new options and personalized features tailored to meet your travel n= eeds. In order to make this transition, we ask that you carefully review an= d follow the suggestions listed below. Here's What You Need To Know: You= r Profile Your profile information, including your username (pybarbo) and p= assword, has been transferred to the new version of eService Online. To pro= tect your personal information, credit card information has not been transf= erred. You will need to update your profile. Your Itineraries Information = in your Saved Itineraries created on or before May 30 will not be transitio= ned. If you want to keep a copy for your records, print them prior to 6 p.= m. CDT, May 30. This change does not affect the status of any reservations = and tickets, just your ability to view them in the new eService Online. S= igning In To enhance security, you will have to sign in for each transactio= n session to reserve and purchase flights. This means you will have to use= your password each time. To have your password e-mailed to you click here= . You are strongly encouraged to sign in at the beginning of the travel a= rranging process. 24 Hour Hold Option To prepare for next Wednesday's rel= ease, we will turn off the "Hold for 24 hours" option. The "Hold" option wi= ll not be available between May 25 and May 30. Here Are Some of the Chang= es More eTicketing The new eService Online offers expanded opportunities f= or electronic tickets (eTickets). We can now provide eTickets for code shar= e flights operated by Northwest Airlines or Northwest Airlink (CO5000-8059)= and America West Airlines (CO2000-2349). Aircraft Seat Maps We rearrange= d the seat map pages for easier viewing. We also enhanced the seat selectio= n process and enabled Elite-status available seating. Pricing The prici= ng system is enhanced to deliver more current fares based on your selection= of either "Search By Lowest Fares" or "Search By Schedule." We also added = a gold star to denote "continental.com promotional fares," so you know for = certain when you receive a discounted, online-only airfare. Customer Ser= vice Our customer service is streamlined and enhanced as Continental emplo= yees now handle all support for online inquiries and reservations services.= While we've made a number of improvements to the overall experience, this= new version may not, on the surface, appear to be significantly different.= These changes lay the foundation for outstanding capabilities we have pla= nned for the future. We welcome your comments and suggestions as we move a= head. Based on feedback from customers, we're already at work adding enhan= cements. We're confident you will appreciate the changes and improvements = and we look forward to continuing to serve you in the future. Sincerely, C= ontinental Airlines Inc. This is an informational e-mail. You have been = sent this e-mail as a registered eService Online user to inform you of this= change in service. If you have questions or comments please reply to: ese= rvice@coair.com If you would like to unsubscribe please reply to: cool_in= ternational@coair.com with the word unsubscribe in the subject line. This= e-mail was sent to: paul.y'barbo@enron.com [IMAGE] [IMAGE] =09 [IMAGE]
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